• Our standard returns policy
• Arranging collection
• Refunds and credits
• Return restrictions
• Damaged, faulty or hazardous items
• Restricted items

Furniture

Furniture is only returnable if it is unassembled and in its original packaging. As these items may need special collection, we recommend that you contact our customer services using live chat.

Items shipped directly from our suppliers

Items shipped directly from our suppliers may be subject to different rules for returns. This will depend on the individual supplier’s returns and collection policy. If you are returning these items, the approval process and collection timescales may vary from those offered by Viking.  

To start a return for these items, please contact our customer services using live chat.

Customised or personalised items

Products that have been branded for your use, or customised to your own needs are not returnable. However, if your product is damaged or not as described, we would be happy to provide a replacement. To arrange this, please contact our customer services using live chat.

Electronics

Returns for electronics (phones, tablets, iPads, printers) may be subject to additional checks or approvals, according to the supplier’s policies.

You may be required to provide a product serial number when arranging your return and you must return all cables and accessories for your return to be accepted.

Please check your product warranty certificate in cases where you would like to arrange a return.

To start a return for these items, please contact our customer services using live chat

Postage stamps and miscellaneous items

We are unable to accept returns for postage stamps and a small number of other miscellaneous items.